Psychological Health Coordinator

Psychological Health Coordinator
National Guard Florida
Starke, FL

This position functions as a Behavioral Health Professional in support of the Florida Army National Guard Office of the State Surgeon (OTSS). The principle duty of a Behavioral Health Professional is to assist in reaching their goal of a full, medically/dentally-ready Unit Manning Roster (UMR) and upon alert, the Deployment Manning Document (DMD). They function as liaison between the unit of assignment and the Office of the State Surgeon. BHP's are required to be exceptional planners, coordinators, and facilitators. They are resourceful, identifying and implementing civilian and military resources/services in order to apply them to individual and group needs.
While BH Case Management continues to focus on catastrophic illness or injury, BH Case Management practices are also intensely directed at addressing chronic conditions that are more prevalent in the general patient population. Case managers can affect patient outcomes through proactive interventions across multiple healthcare settings. Additionally, BHP's are expected to engage community resources and facilitate ongoing and consistent patient education.
The MHS has three primary goals for BH Case Management:
- Improve the care, management, and transition of recovering Service members.
- Broaden the application of BHP to include those with complex and at-risk needs before the Soldier requires complex care.
- Continued utilization of behavioral health professionals is essential to maintaining established medical readiness goals for deployability of the ARNG.
Psychological Health Coordinator (BH Professional Services):
  • Provide Behavioral Healthcare services to the FLARNG as required in this PWS.
  • Provide services to SMs, FMs, leaders and units in accordance with approved Contractor Standard Operating Procedures. The contractor shall provide up to 3,000 consultations per year.
  • Mental Health Awareness and Wellness Promotion. The contractor shall engage in wellness promotion focused activities (Yellow Ribbon, Coping with Deployment, etc.) facilitating the prevention and education of mental health issues, early intervention, crisis response and post-intervention intervention per requested post deployment and wellness events. The contractor shall attend up to 40 wellness promotion focused activities per year.
  • BH Critical Incident Event (CIE) Support. The contractor shall provide service during critical incident, challenging events that have the potential to create significant human distress and can overwhelm the usual coping mechanisms of a service members or a family member. The service shall be comprehensive, phase sensitive, and integrated multi-component approach to crisis intervention.
  • The contractor shall perform services in accordance with the Contractor Standard Operating and Clinical Policies and Procedures Manual.
  • The contractor shall engage and provide behavioral health services in two types of critical interventions.
  • A. Response: The contractor shall provide service emergency 18 assessment, phone consultation, outreach, emergency medication management, crisis case management and assistance with hospitalization.
  • B. Critical Incident Response. The contractor shall provide service to help
  • individuals exposed to critical incidents to identify and cope with their responses to these events. This service shall to provide "psychological first aid" and to minimize the harmful effects of job stress, during in crisis or emergency situations. This service shall include pre-incident training and post-incident services.
  • Behavioral health service access. The contractor shall perform assessment, referral, and case management for adult service member, service member's families, and limited services to minors to support the overall psychological health readiness of the force.
  • The contractor shall provide 24/7/365 service to adult service member, service member's families, and limited services to minors.
  • Adult Service Members and Family Members: The primary user of the National Guard Bureau Psychological Health Program(NGBPHP) is any National Guard Service Member (SM) (current or former) and/or his/her family members (FM). However, no SM from any military branch will be turned away for clinical assessment and referral services. Family of NG SMs will be provided assessment and referral services if their issue is related to the SM.
  • Minors: Direct permission from a parent or legal guardian is required to serve a minor in person, telephonically, or via a referral to an affiliate. No services shall be provided to minors who purport to be emancipated until the emancipation criteria are validated through legal channels. The legal definition of a minor is determined by state statutes.
  • The Government will not provide for the reimbursement of treatment by
  • Affiliate Counselors as described. The cost of any referral to Affiliate Counselors by the PHC is the responsibility of the service member.
  • The contractor shall provide clinically appropriate behavioral health intake, assessment, screening, re-assessments, profile reviews, calls coordinating service, and referral services to include but not limited to SMs referred by the Aviation Physician Assistant (APA) or Flight Surgeon for aeromedical BH screenings, supervised psychological testing, or draft summaries of aeromedical evaluations. These services shall be conducted in person, telephonically or by email. Behavioral health care/case management shall be conducted only when clinically appropriate.
  • The contractor shall provide clinical case management services; assessment, intervention plan, referral, and monitoring of clinical progress.
  • The contractor shall assess the SM/FM for his/her presenting issues; define an appropriate intervention plan; work with collateral agents (if applicable).
  • Conduct follow up with the SM/FM and collateral agents; and consult with the
  • SM's supervisor/commander regarding duty limiting conditions (if applicable).
  • The contractor shall provide the expertise of a behavioral health professional to assist in short term problem resolution (identified as up to three (3) encounters with a clinical psychologist or a psychological health coordinator).
  • The psychological health services shall engage in two distinct types of behavioral health consultation with follow on case management when applicable:
  • A. Clinical consultations to leadership to foster quality care and mission readiness while respecting HIPAA regulations and respective licensing and ethical standards.
  • B. Non-clinical consultations on behavioral health and wellness issues including elements of military or civilian life that do not fit into a mental, behavioral, or emotional disorder, problem, concern over all well-being framework.
  • The contractor shall maintain a management reporting system to include a log of all behavioral health, medical, and/or dental referrals, source of referrals, and follow-up activities in the ARNG IT system of record, which include the Behavioral Health Data Portal (BHDP) DoD-CMS, MEDCHART/eCase and the Behavioral Health ReportingTool within MEDCHART (role based user training will be provided by ARNG and
  • employees of the DoD). The outcome measures and metrics shall be captured using Pathways Models. See appendix D.
  • The contractor shall be available to travel to pre-approved locations including medical readiness events (40 annually), SRPs, state training events, and/or drill assemblies to assist in converting SMs to MRC 1 or 2.
  • Prior to events coordinate with units and SMs with duty limiting conditions in order to coordinate treatment plans during events.
  • Before, during, and after events educate SMs on what to expect while in the case management (behavioral health/medical) process
  • Clarify documentation required (for compliant/non-compliant SMs)
  • Educate SMs on resources available to receive care as needed or to return to
  • a MRC 1 or 2.
  • Statement of Understanding (when applicable) and Release of Information. The contractor shall complete a Statement of Understanding (SOU) and a Release of Information (ROI) from military personnel by condition for BH, medical, and dental.
  • The contractor shall process medical records IAW AR 40-66 and local standard operating procedures to include:
  • Provide a records custodian with relevant documents and use a document
  • evidencing transfer of custody from the contractor to the Government. A copy of each supporting transfer document shall be provided to the COR at the end of each month.
  • Update electronic Soldier Treatment Record (STR) and data fields in
  • MEDCHART/MODS with all relevant medical/dental documentation/information received from treatment facilities and/or Soldiers.
  • Communicate with unit designees for case related documentation sent through units or treatment facilities on behalf of Service Members for all assigned cases to ensure documents are accessible in electronic databases of record.
  • Document all requests for medical information to medical records representative
  • IAW AR 40-66 paragraphs 2-3, 2-4 and 2-5 as applicable.
  • The contractor shall resolve and manage non-medical ready status by case

managing MEDCHART automated referrals, treatment plans, gathering supporting documentation, and uploading supporting documentation into HRR for Soldiers in order to profile, board, or return SMs to a MRC 1 or 2.
  • For SMs with a newly identified duty limiting condition conduct initial case
  • interviews and initiate a profile as instructed by a military provider with documentation identifying any limitations and ensure profile is reviewed with SM to include:
  • Action automated referrals populated in MEDCHART (behavioral health/medically related).
  • For SMs attempting to return to a MRC 1 or 2 status obtain supporting medical documentation indicating the duty limiting condition has been resolved prior to recommending expiration of a profile.
  • For SMs with a documented federal line of duty injuries collect missing supporting medical to prepare packets for Incapacitation boards
  • b .Reserve Component Medical Care Orders
  • For SMs who have reached a Medically Ready Decision Point as
  • determined/confirmed by a provider/the medical actions team ensure all injury related supporting documents are in the SMs Electronic Health Record (HER) in order to prepare packets for
  • Medical Evaluation Board
  • Physical Evaluation Board
  • Fitness for Duty Evaluation
  • 4 Be prepared to review case status at case review meeting as designed by the government.
  • The contractor shall be able to determine and obtain supporting medical/dental documentation and services to bring SMs to a MRC 1 or 2 status and be able to coordinate with military personnel or external entities as required to obtain supporting behavioral health, medical/dental documentation on behalf of SMs. Examples include:
  • Coordinate treatment plans and all referrals when the care is being resourced by the Government (i.e. Dental Treatment using Reserve Health Readiness Program (RHRP) or local contracts.
  • Document scheduled appoints/treatment plan for duty limiting conditions in SMs
  • EHR.
  • Upon request the contractor shall enter individual vouchers for identified Soldiers in the Automated Voucher System (AVS) in furtherance of the Soldier's care plan for dental readiness class 3 conditions or for dental class 4 Soldiers to get an exam in accordance with policy.
  • Confirm supporting documentation is in SMs EHR for requested AVS vouchers.
  • Review profiles with SM ten days before profile expiration date.
  • The contractor shall run reports in MODS and MEDCHART in order to determine updates of services, current medical readiness status of the force, or provide additional reports as requested based on the needs of the government.
  • The contractor shall develop and maintain list of available local resources that provide support to FLARNG members and their families in relation to mental, behavioral or emotional crisis and provides Soldiers alternative options available to receive medical or dental care for Soldiers not eligible for military health benefits.
  • Performs other job related duties as required.

The Psychological Health Coordinator supervises and works with Behavioral Health Professionals and BH Administrative Care Coordinators to meet the Behavioral Health needs of the FLARNG under the direction of Lead Behavioral Health Professional, Clinical Psychologist and contract Program Manager.
  • An earned master degree in an applied field of the social and behavioral sciences (mental health counseling, social work, etc.).
  • Must have a minimum of two years' experience in the application of clinical mental health principles.
  • Must be licensed in good standing or license eligible in the State of Florida within his/her respective discipline.
  • Experience/knowledge of military culture.

  • Strong organizational skills
  • The ability to use Power Point, Excel, Word, Access, Outlook
  • Operate a personal computer to input, store, retrieve and manipulate data for various reports as required by this PRS. Experience with computerized client management systems is required.
  • Use various software programs to maintain database files and prepare reports, including but not limited to the following ARNG web-based electronic data systems via MODS: Medically Non-Deployable (MND)/e-Profile, Medical Data Protection System (MEDPROS), MEDPROS Web Data Entry (MWDE), Soldier Patient Locator (SPL), Warrior Transition Report (WTR), DENCLASS, AVS, HRR, ePHA/MHA, eCase and other modules as applicable or as they become available.
  • Experience with the military, such as prior military service or military family member or military family volunteer, is highly desirable.
  • Demonstrates competency in assessing, planning, implementing, and evaluating care provided including patient/family education.
  • Demonstrates leadership qualities including professional verbal and written communication skills, flexibility to prioritize complex situations, decision-making skills, and professional development through participation in continuing education and professional organizations.
  • Combined Access Card (CAC) Requirements: Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05.
  • HSPD-12 Background Investigation Requirements: The contractor ensures a CAC is obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DoD network are required to, at a minimum, have received a favorable FBI fingerprint check and must complete a National Agency Check with Inquiries (NACI) or equivalent/higher investigation which includes: OF306, one page Resume, PSIR Form, and fingerprint card.
  • Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.
  • All contractor employees shall complete AT Level I awareness training within 10 calendar days of start date

This position leads a team of behavioral health professionals and administrative care coordinators who work under the supervision of the Clinical Psychologist and Program Manager to provide behavioral health case management services to the FLARNG to support CNHS contractual requirements.
Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.
Established in 2009, Cherokee Nation Healthcare Services (CNHS) provides medical supplies and a wide range of services, including financial recovery, patient appointing, recruiting, credentialing and placement of clinical, administrative and housekeeping personnel for numerous federal agencies and commercial clients. Wholly owned by the Cherokee Nation, CNHS is part of the Cherokee Nation Businesses family of companies.
We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you'd like more information about your EEO rights as an applicant under the law, please visit the following two sites:
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail CNB.Compliance@cn-bus.com for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.
For Pay Transparency Non Discrimination provision, click here: www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf

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